Description

3CX IP PBX in Detail

3CX Telephone Systems are all in one system with advanced telephony features, Video Conferencing Capabilities and Call Center Module. 3CX PBX System in Dubai allows you to manage your communication from Business IP Phones, Laptops/ Desktops, and Mobile Devices. It doesn’t matter you are inside the office or outside the office. 3CX PBX System in Dubai interconnects all your employees with Audio as well as Video irrespective of their geographical location. 3CX Offers all the connecting tools for seamless communication from desktop Apps to Calls from Web Browser, Android, and iPhone Mobile Devices.

This technology-based communication software helps remote workers to make free interoffice phone calls. Apart from that, customers can easily reach out to them at a reduced cost. It is also worth noting that the 3CX telephone system reduces the telephone bills and communication cost of users through the elimination of licensing as well as extension-based billing.  You will be interested to learn that 3CX comes with VoIP clients that are designed for Android and iOS devices.  This feature allows users to take and transfer calls from their smartphones and view the presence of their colleagues from anywhere they are.

The users of the 3cx Phone system can internally communicate within their organization and to external phone numbers with VoIP Trunks, PSTN Lines and ISDN Lines. Additionally, the 3CX PBX System provides features like call recording, voicemail, call reports, Call queues and IVR Menus.

3CX in UAE was developed by 3CX, an international VoIP IP PBX software development technology company as open-standards, software-based IP PBX System. First published as a free IP PBX product in 2006, the product was intended to provide a VoIP solution for use in a Microsoft Windows environment.

The first commercial edition of the product was launched in 2007. Reviews of the product have noted its easy configuration, management, and hardware compatibility. Smith on VoIP commented in a blog post about 3CX that it was very easy to use. In 2009, it was featured on the internet TV show Hak5. On 7 June 2017, 3CX released version 15.5 with a complete feature set from WebRTC video conferencing, presence, chat and voicemail and a brand new Web Client.

3CX  in Abu Dhabi offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system have never been easier.

• Easy self-installation & management
• Slash telco & communications costs
• Boost productivity with UC: Presence, Chat
• Work on the go: Android & iOS clients
• Integrated WebRTC Video Conferencing
• Improve Customer Service: Click2Call & CRM integration
• Install on-premise or deploy in YOUR Cloud

Benefits of 3CX Telephone System

Are you planning to integrate the 3CX into your company’s system of communication?  Here are some of the benefits you stand to enjoy:

• It can be easily installed and managed

One of the advantages of a 3CX telephone system is that you can install it without stress and its management is quite simple. This system can be set up in the cloud with the help of a functional cloud service account. You can virtualize it on an existing server via VMware or Hyper V, or run on-premises by installing the software on Linux machine or Windows.

• Quick deployment of IP Phones and upgrades of softphone

New firmware can be deployed when a softphone or IP phones require an update.  You can quickly achieve this by clicking on the management console.  Besides,  before upgrades on the softphones and IP phones, 3CX software will carry out a firmware examination for the instant detection of issues that affects interoperability.

• Advanced Unified Communication Solution

Designed as a unified communication solution, the PBX telephone system ensures that company and organization, as well as their workers to tackle all their communication needs without purchasing different software, using an add-on, or the need for making an additional installation.

• Automatic configuration of Gateways, IP phones, and SIP Trunks

3CX allows users to connect with SIP trunks, IP phones, and gateways that are supported as the solution is being deployed in the cloud or on-premises.  The IP phone system can configure gateways, IP phones, and SIP trucks automatically, eliminating the need for tedious configuration.

• Instant Messaging

Another vital communication feature of 3CX is instant messaging.  This functionality allows users to chat with their colleagues at work and connect with customers by sending and receiving text messages. Users will be able to reach out to coworkers and customers from a mobile device or any desktop computer without having to install any third-party instant messaging software or paying extra fees.

• View Presence status of Coworkers

The system features an advanced unified communication feature that can know the present status of employees.  This feature eliminates the embarrassing call transfer when customers call to make an inquiry.  The system ensures that the call is routed to someone available to take the call. Apart from putting an end to frustration that comes with unnecessary call transfer,  it also eliminates the use of costly voicemail tags.  When employees are not available to receive calls from customers, they can modify their presence status, so their colleagues will be aware of their unavailability.  This feature of 3CX is perfect for companies and organizations that have remote workers.

• Web conferencing is cost-effective and easy to set up.

Another important advantage of the 3CX telephone system is a straightforward and cost-effective web conferencing. It is an advanced unified communication feature that offers a new capability that features a technology known as WebRTC. The free technological solution enables you to communicate real-time on web browsers and applications via APIs, allowing the users to hold online meetings from anywhere through their web browser.

• Reduced Travel Cost

Besides helping users to lower their communication cost, it also help to reduce their travel cost through the web conferencing application.  Instead of embarking on a long-distance journey for a meeting, it can be done via web conferencing with the help of the WebRTC technology that enables users to host online meetings, webinars and audio-visual communication irrespective of their location.

• Remote control, Screen Sharing, and Classroom Capabilities

Apart from the reduction in travel cost, web conferencing also provide users with screen sharing and remote control functionalities which of great benefit for companies that carry out product demonstration on the internet.  3CX also has classroom capabilities that allow the participant to respond to surveys, increasing engagement in the process.

• The Conversion and Delivery of Fax and Voicemail

Another exciting feature of 3CX is the fax and voicemail conversion and delivery.  With this functionality, faxes are converted into PDF files while voicemails are transformed into sound. Once the fax and voicemails are converted via the 3CX system, they can be transferred or sent via electronic mails.  Therefore, workers will have the privilege of accessing fax messages via their email, and they do need to make a call anymore to listen to voicemail messages.

• Reduction in Telco charges

Telco fees are generally expensive, and one of the ways by which these exorbitant charges can be drastically minimized is through the use of 3CX telephone system. Companies can now enjoy the benefits of reduced telco cost when they integrate this technology-based system into their communication system.  The question is, how exactly does this system reduce telco cost?   Employees and remote workers can call each other free of charge through the IP phone system.  The 3CX enables them to make calls to their main offices and all other offices within the company at no cost.

• Advanced Real-time Queue & Agent Statistics

Supervisors & Management get access to advanced real-time status information in the Queues page of 3CX MyPhone. Besides monitoring ԛueue status and which agents are logged on, supervisors can see the number of callers in the ԛueue, the number of answered/unanswered calls, the average and longest wait time, time an agent logged in/out of the ԛueue and more. Calls waiting longer than a specific period of time can be taken directly.

• Additional Queue Strategies

Besides the Call Back Queue strategy, the 3CX Call Center Module also features a Round Robin Queue strategy and a Longest Waiting strategy which sends the call to the agent that takes the longest time to answer on average. Least Talk Time and Fewest Answered strategies are also available, as well as Hunt by Threes Random and Hunt by Threes Prioritized. These additional strategies allow a business to more accurately tailor how they wish to serve their customers or divide the calls amongst the employees.

• Listen in, Listen & Whisper and Barge in

3CX Call Center Module also features Listen in, Listen & Whisper and Barge in functions, allowing the supervisor to monitor agent responses.

Customer service supervisors can listen to an agent’s call with the Listen feature. If the agent isn’t too sure on how to respond to the customers’ reԛuest, the Listen & Whisper feature allows the supervisor to provide feedback to the agent only; allowing him/her to take the best course of action with regards the customer’s reԛuest. The Barge in feature allows supervisors to join calls directly.

• Wrap up Time

Wrap up time gives agents a configurable amount of time to enter notes in the customer record or follow up tasks before they have to take another call.

• Availability

The 3CX Call Center Module is a license key only upgrade to 3CX Phone System 10. Customers just purchase the upgrade and reactivate their 3CX Phone System 10 to instantly activate the call center features. 3CX Call Center Module is available immediately and starts at just Euro 188 – USD 263 for the 3CX Phone System Mini Edition.

Apart from the free intra-company call, customers can reach out to the workers at a reduced call rate.  The reduction of call rate is as a result of the service called DID (Direct Inward Dialing).  The direct inward dialing provides the organization with an array of dedicated telephone numbers that will enable the customer to reach out to a specific employee or workstation in the firm.  With this service, the company does not need any physical phone line for each connection. Preferably, it utilizes SIP trunk lines through which calls are handled online.

3CX – Affordable, Easy to Install and Manage

3CX Dubai is free for up to 16 sim calls and for larger installs it’s available at one low yearly price. You have complete freedom where to install it, which SIP trunks or IP phones to use, saving you thousands per year. Setup 3CX in minutes – in the cloud using our PBX Express tool or using the wizard for on-premise installs.

With a traditional PBX, you are typically constrained to a certain maximum number of outside telephone lines (trunks) and to a certain maximum number of internal telephone devices or extensions. Users of the PBX phone system (phones or extensions) share the outside lines for making external phone calls.

Switching to an IP PBX brings with it many benefits and opens up possibilities, allowing for almost unlimited growth in terms of extensions and trunks, and introducing more complex functions that are more costly and difficult to implement with a traditional PBX.

3СX MЕЕTІNG- VIDEO CONFERENCING

Nowadays more and more companies have employees working remotely from their home or even in other offices around the world. Traveling for meetings costs time and money which could be better spent elsewhere. With the 3CX clients for Windows and Mac, you can hold online web meetings,Video Conferencing, collaborate with colleagues, or present to prospective clients. The meeting can take place in any open standard browser. 3CX Meeting uses WebRTC technology, so you and your participants don’t have to download and install any additional software or plugins. The meeting must be enabled by your administrator for your extension. There are two ways to start a 3CX Meeting.

Why Buying 3CX Telephone System from Us?

Communication with colleagues and customers is crucial for any business regardless of its size. With 3CX Dubai you will get easy to use affordable and reliable Office Telephone System in UAE for business.

The 3CX Telephone System in Dubai facilitates you to work more effectively and productively. These secure and safe Business IP PBX provide effective call management, facilitate great featured handsets from third party manufacturers, and call center features. Thus, you can get a quality office IP Telephone System that provides superb communication quality IP Networking capability, Voice-Over-IP, and integration with the many business tools.

Being a Leading 3CX Distributor in Dubai, UAE we make sure 3CX IP PBX best price offers to our resellers and clients. We supply 3CX IP PBX to all parts of UAE including Dubai, Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah, Ajman, Umm Al Quwain, Fujairah and many other areas of U.A.E. Buying IP PBX from us in UAE giving you an additional advantage on outstanding technical support.